Regional Manager
Compass Group
Johannesburg, Gauteng
Posted 05 December 2018 - Closing Date 04 January 2019

Job Details

Job Description


Main Purpose of the job

An opportunity is available to join the Compass team as a Regional Manager within Supercare. Overall operational management at a senior level and high-level customer engagement are the key drivers of this role. The incumbent will be responsible for delivering a profitable and professional Cleaning service to our customer through motivating and driving operational teams. The role will also require some business development and growing the basket within our exising client base. 

Education and experience required:

  • Matric / Grade 12
  • At least 5 years’ experience within the service industry
  • At least 5 years management experience
  • A good understanding of budgeting and profit & loss accounts
  • Sound working knowledge of Industrial Relations and the Labour Relations Act
  • A good working knowledge of HSE
  • Experience in the contract cleaning industry will be advantagious

Knowledge, Skills and Competencies required:

  • Excellent interpersonal and leadership skills
  • Sound administration skills
  • Ability to adapt to a changing environment and prioritise effectively
  • Ability to work flexible hours when required
  • Valid driver’s license
  • Own car essential
  • Excellent customer services skills
  • Excellent communication skills
  • Presentation skills
  • Financial Acumen
  • Report writing
  • Leadership Skills
  • People Management Skills
  • Consequence management
  • Results orientation
  • Driven, self-motivated
  • Problem solving skills
  • Negotiation Skills

Key areas of responsibility

  • Authorise monthly wage input documents, new engagements, terminations and pay rate changes
  • Manage Unit  Managers to ensure operational issues relevant to the business are resolved
  • Manage units to ensure profitability, sustainability as well as secure future business
  • Ensure contractual obligations are met and manage contracts within Service Level Agreements
  • Manage and support diverse teams of clients to ensure realisation of strategic goals
  • Facilitate training and development of unit Managers in order to improve service offerings and maintain relevance
  • Ensure labour force planning is adequately done and managed in relation to budget
  • Ensure unit costs and expenditure, within region, are tightly managed and accounted for
  • Ensure fixed and other assets are managed and regularly audited
  • Manage and exceed client expectations in line with statutory Health, Safety and Environmental policies
  • Accurately manage all the financials of each unit with the support of the Unit or Project Manager
  • Attend all relevant meetings with clients and management teams and ensure communication to units
  • Conduct regular risk assessments of the entire facility
  • Regularly meet with the client to ensure success of cleaning contract
  • Keep clients up to date in relation to progress made or areas of concerns
  • Continuosly build the relationship with the client
  • Must have the ability to engage with union officials at the highest level